What Makes Customers Act The Way They Do?

Our reading notes on Gary Vaynerchuk

• How to Turn Views on Social Media into Customers for Your Business

  Vaynerchuk describes using organic video to identify promising creative, then pairing it with a clear offer when it reaches people again. A well-watched demonstration supplies a candidate for an ad. Whether people understood what was for sale remains a separate question that a customer conversation or a purchase can help answer.

• Alternative Sports’ Future Rise and What It Means to Everyone

  Vaynerchuk connects the growth of emerging sports to the experience of their earliest fans. The notes name two ways into a league, an individual athlete’s personality and attachment to a team. Those entry points call for different introductions even when they lead to the same match.

• Why You Need to Forget Your “Mistakes” and Focus on Your Next Thing

  The episode listing describes Vaynerchuk’s conversation with CRWD founder Ryan Chen about paying people to try products, visit a store and give feedback. For someone planning a sampling day, that raises two separate questions. Did someone take the free sample, and did the experience give them a reason to look for the product again?