Losing customers? Try this!

Our reading notes on Gary Vaynerchuk

• How to Turn Views on Social Media into Customers for Your Business

  Vaynerchuk describes using organic video to identify promising creative, then pairing it with a clear offer when it reaches people again. A well-watched demonstration supplies a candidate for an ad. Whether people understood what was for sale remains a separate question that a customer conversation or a purchase can help answer.

• Why You Need to Forget Your “Mistakes” and Focus on Your Next Thing

  The episode listing describes Vaynerchuk’s conversation with CRWD founder Ryan Chen about paying people to try products, visit a store and give feedback. For someone planning a sampling day, that raises two separate questions. Did someone take the free sample, and did the experience give them a reason to look for the product again?

• The Real Reason Why You're Not Winning on Social Media

  Vaynerchuk’s episode notes connect two jobs a livestream can do. During a shopping session a host can respond to a question as it arrives. Later, the answer can reach someone who missed the session. The edit needs to restore the product, the question and any qualification that viewers saw earlier in the stream.