Howes asks Hormozi about ego, what makes a product better and when to discuss price. Together those questions offer a way to examine a difficult sales conversation. A founder can be proud of the work and still learn that a customer cares about a different result.
Hormozi uses a length of chain to explain why reinforcing a strong part can leave the whole system pulling the same load. In a business, that means finding the step that currently determines output. The limiting step can move once a team adds capacity.
About 37 minutes into this conversation, Hormozi uses an agency with a finite onboarding team to explain a credible limit on new work. A buyer can act on the actual next opening. The seller needs to check the schedule before attaching a deadline to the offer.